Order Processing

The first and foremost part of every online drugstore is to process the order placed by the customer. So how exactly do we process these orders you might wonder? So here is a quick peek at the order processing system at our online drugstore along with some important notes.

  • As soon as a customer places the order and completes the payment part, our team of trained professionals springs into action. 
  • As per the order placed, we at medic scales segregate the ordered drugs according to their kind & dosage after thoroughly checking the manufacturing and expiry dates. 
  • These medications are then carefully pack in the box to prevent any damage till they reach the customer’s hand. 
  • As soon as these packages are sent away for delivery, a prompt email is sent to the customer. In which every required detail is mention about the package such as the ordered product & quantity, tracking number & links, expected delivery time & date, etc. Moreover, a customer can get free shipping above the order of $199.

Dispatch / Shipping Time

As we mentione above once the packages are set out for delivery, you will receive an email containing all the necessary pieces of information. 

  • Depending upon the location of the buyer, the delivery time takes somewhere between a week or two. 
  • In rare case scenarios, there might be some delays in delivery. For instance, when a package gets stuck in customs clearance. In such cases, if you face any doubts regarding the drug policy, feel free to reach out to our customer support team.  

Returns & Refunds

At medics scales, we take utmost care while packing orders but once in a blue moon, it might happen that your package gets destroy in transit. In such a situation follow these simple steps;

  • Click the picture of a damaged parcel and send it to the official email ID i.e., MEDICSCALES@GMAIL.COM within 2 days of receiving your order.
  • Your request might not taken into consideration if you don’t comply within the allotted time frame.
  • After verifying everything if we find all the information to be accurate, your money will returned within seven working days.

Order Canceling

In case you wish to cancel your order, do it right away by sending the cancellation email to the medic scales. Additionally, canceling the order after 24 hours will not taken into consideration. 

  • If you have managed to cancel the order in the given time frame, an email from our side will sent to you stating the successful cancellation.  
  • For orders that were paid for in advance, the refund sum is sent to the original payment account within a few business days.
  • For more information visit the Cancellation Policy of medic scales.

How To Track Your Order?

There are two ways through which you can track your placed order. Take a look at both of these;

  • You can log in to your medicscales account and visit the order history page to view the current status of the order.
  • Otherwise, you can simply click on the link provided to you through email, this will redirect you to the order tracking page. 
  • Moreover, our company regularly sends out messages regarding the whereabouts of your package and estimated delivery date. 

Order Processing Steps

  • Medical Scales offers a wide range of medications with particular excellence in ED products, all you have to do is explore the website and add your desired medication to the cart. 
  • Once all your desired products are add to the cart, place your order by giving all the required information along with a photo of a valid prescription if you have it. 
  • After filling in all the required information proceed to check out your order.
  • By clicking the checkout button you will receive an email at your provided email address containing all the details of the products including the payment details.  
  • You can choose from the various payment options available on the portal according to your convenience. 
  • Once all these processes are complete at your end, our team will jump into action. Within 24 hours of payment, you will sent an email consisting of the tracking ID of your order.
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