Refund and Returns Policy

Overview

The first and foremost aim of Medicscales is customer satisfaction. These days in businesses usually the moto is to keep the profits on sky nine by hook or crook. But for Medicscales, customer satisfaction has always been the central idea and will always be one. That’s why we want you to have a smooth and hassle-free experience when you buy medicines from our portal. We urge you to check out our Refund and Returns policy before you place your order.

It will help you understand how we handle your purchases and what to expect from us. It will also save you from any misunderstandings or troubles later.

If you are wondering, under what circumstances or scenarios this refund and return policy may apply. Then…

• Conflicts and grievances
• Stock not being available
• Revocation by the customer.
• Failure to Receive Payment
• Quantity restrictions

Resending Orders If They Are Misplaced

We take pride in delivering your orders safely and on time. But sometimes, things go wrong and your package may get lost in transit. That’s when we step in and take full responsibility for your loss, except for the taxes and customs duty.

All you need to do is contact our customer care number within 21 days of placing your order, whether local or international. We will either reship your order or refund your money, free of charge. If you have encountered the same problem don’t wait up, call us today and let us solve your problem.

Policy On Returns And Refunds

We want you to receive your order in perfect condition. But occasionally, mistakes happen, and your shipment can be sent with a damaged or messed-fiddled seal. At that point, you must take immediate action and notify us within 7 days of receiving the package.

After confirming the damage, we’ll set up a free second shipment and collection of the defective item. However, act quickly since this deal is only good for 7 days following the order date. We won’t be able to accept your return or refund request if you don’t meet this deadline. So don’t wait; call us right away, and we’ll take care of your problem.

There are certain other pre-conditions one must follow to successfully complete the return or refund procedure. For instance, maintaining the acknowledgment receipts of emails of your order confirmations until you soundly secure your package.